Terms and conditions

Credit card payments in favor of Uvita Information Center are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as UVITA on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

TERMS AND CONDITIONS

 

Caño Island and Corcovado National park leaving from Sierpe

Children from 4 to 9 years old pay the half price, Children under 4 years are  not recommended , both cases  the parents take all the responsibility for the kids. Weather conditions: Any tour will be cancel for the weather conditions if those put at risk the health and safety of the customers, in this case the payment will be  full refunded or the tour will be rescheduled. Clients must not be under the influence of drugs or alcohol. The customer takes all responsibility for personal injury. If you require medical treatment is your responsibility to carry it with you. Pregnant Women: The company does not recommend do the trip. We recommend you not travel with value things. The company is not responsible for lost or stolen things. Cancelations before 48 hours are  90% refundable, less hours before the tour are nonrefundable .

Osa Canopy Tour

Weather conditions: Any tour will be cancel for the weather conditions if those put at risk the health and safety of the customers and in this case is  100% refundable. Canopy and many of our other adventures involve some inherent risk and physical effort. The client must be in good physical condition without any recent surgery, heart disease, pregnancy, injury or disability. If you take medications such as allergy pills and need or have other medical problems, check with your guide. If you require medical treatment is your responsibility to carry it with you at all times. Clients must not be under the influence of drugs or alcohol. The limited weight is 230 pounds. Refund and cancelations: At least 48 hours before the tour hour is 90% refundable, less or prior the day of the tour is non refundable

Marino Ballena National park half day  and whales watching tour

Children from 4 to 9 years old pay the half price, Children under 4 years are free. The parents take all the responsibility for the kids. It is not recommended for children under 1 year old . Weather conditions: Any tour will be cancel for the weather conditions if those put at risk the health and safety of the customers the tour, in this case the payment will be refunded or the tour rescheduled. Clients must not be under the influence of drugs or alcohol. The customer takes all responsibility for personal injury. If you require medical treatment is your responsibility to carry it with you. Pregant Women : The company does not recommend do the trip. We recommend you not travel with value things. The company is not responsible for lost or stolen things. Cancelations policy  before 24 hours  are  100% refundable, less hours before the tour are nonrefundable .

Nauyaca Horseback tour

Weather conditions: Any tour will be cancel for the weather conditions if those put at risk the health and safety of the customers. Not recommended for children under 4 years old. If you require medical treatment is your responsibility to carry it with you at all times. Clients must not be under the influence of drugs or alcohol.

The customer takes all responsibility for personal injury. If you do not show up on time the company will not be able to delay the departure and this case there is not any money refund to you.

The limited weight for horseback is 220 pound for experienced riders and 230 pounds for unexperienced . Closed on Sundays and special dates.

Cancelation at least 72 hours are 100% refundable, before this period  it is not refundable.

Private taxy and  minivan  tranfers:

Official Taxy non 4x4 :  This service is maximum for 2 adults and an small kid or pet in their own cage. 24 hours before the service is not refundable, more than 1 day  ( 24 hours )before the service is 90% refundable or you can use as a credit for other activities or future service

Private car 4X4 : This service is maximum for 4 adults. 24 hours before the service is not refundable, more than 1 day before  the service is 90% refundable or you can use as a credit for other activities or future service

Minivan 12 passengers:  Ideal for max 10 people with mid size  luggage each. 24 hours before the service is not refundable, more than 1 day before  the service is 90% refundable or you can use as a credit for other activities or future service.

Minivan 7 passenger : ideas max for 5 passenger with mid size luggage. 24 hours before the service is not refundable, more than 1 day before  the service is 90% refundable or you can use as a credit for other activities or future service

TERMS AND CONDITIONS:  Private taxy :  This service is maximum for 7 adults or less passenger and an small kid or pet in their own cage and a midsize luggage each . 24 hours before the service is not refundable, less 48 hours before the service is 90% refundable or you can use it as a credit for other activities or future service. More than 48 hours 100% refundable.

Shuttle services Monkeyride

No refund will be given for cancellations made within 10 days of the scheduled departure,but may be redeemend for a ride at a different date and time. Cancellations made prior to the 10 days will receive a 50% refund.  1 suitcase mid size allowed , U$10 extra luggage , only pick up on specific locations.

Shuttle services Easyride   This service has a schedule planned so it cannot wait more than 15 minutes  for you , so in that case you will lost the service and  . Cancelattionr pet in their own cage and two midsize luggage. 24 hours before the service is not refundable, more than 1 day before the service is 90% refundable or you can use it as a credit for other activities or future service.

horseback riding Waterfalls or sunset  at Rancho la Merced Wildlife Refuge

Reservations and Cancellations policies

All reservations must be paid in advance so that you can get a confirmation of services.

Cancellations must be on writing and will be refunded under the following terms:

TERMS AND CONDITIONS  Children under 5 years are  not recommended but they can ride with an adult at the same horse , the company provide helmets and special  and kids pay the same price, both cases  the parents take all the responsibility for the kids. Weather conditions: Any tour will be cancel for the weather conditions if those put at risk the health and safety of the customers, in this case the payment will be full refunded or the tour will be rescheduled. Clients must not be under the influence of drugs or alcohol. The customer takes all responsibility for personal injury. If you require medical treatment is your responsibility to carry it with you. Pregnant Women: The company does not recommend do the trip. We recommend you not travel with value things. The company is not responsible for lost or stolen things. Cancelations before 48 hours are 90% refundable, less hours before the tour are nonrefundable . Maximum limit of weigh 150 kilos / 300 pounds

Refunds for FITs (fully independent travelers)

From 8 days or more before the booked tour, Rancho La Merced will refund 75% of the total amount paid.

From 7 to 3 days before the booked tour, Rancho La Merced will refund 50% of the total amount paid.

From 2 to 0 days before the booked tour, Rancho La Merced will NOT REFUND that tour or service.

NO REFUNDS for no shows.

Refunds for Groups (7 people or more)

From 30 or more days before the booked tour, Rancho La Merced will refund 75% of the total amount paid.

From 29 to 6 days before the booked tour, Rancho La Merced will refund 50% of the total amount paid.

From 5 to 0 days before the booked tour, Rancho La Merced will NOT REFUND that tour or service.

NO REFUNDS for no shows.