Horseback riding Waterfalls or sunset  at Rancho la Merced Wildlife Refuge

Reservations and Cancellations policies

All reservations must be paid in advance so that you can get a confirmation of services.

Cancellations must be on writing and will be refunded under the following terms:

TERMS AND CONDITIONS: Children under 5 years are  not recommended but they can ride with an adult at the same horse , the company provide helmets and special  and kids pay the same price, both cases  the parents take all the responsibility for the kids.

Weather conditions: Any tour will be cancel for the weather conditions if those put at risk the health and safety of the customers, in this case the payment will be full refunded or the tour will be rescheduled. Clients must not be under the influence of drugs or alcohol. The customer takes all responsibility for personal injury. If you require medical treatment is your responsibility to carry it with you.

Pregnant Women: The company does not recommend do the trip. We recommend you not travel with value things. The company is not responsible for lost or stolen things. Cancelations before 48 hours are 90% refundable, less hours before the tour are nonrefundable

Maximum limit of weigh 150 kilos / 300 pounds

Refunds for FITs (fully independent travelers)

From 8 days or more before the booked tour, Rancho La Merced will refund 75% of the total amount paid.

From 7 to 3 days before the booked tour, Rancho La Merced will refund 50% of the total amount paid.

From 2 to 0 days before the booked tour, Rancho La Merced will NOT REFUND that tour or service.

NO REFUNDS for no shows.

Refunds for Groups (7 people or more)

From 30 or more days before the booked tour, Rancho La Merced will refund 75% of the total amount paid.

From 29 to 6 days before the booked tour, Rancho La Merced will refund 50% of the total amount paid.

From 5 to 0 days before the booked tour, Rancho La Merced will NOT REFUND that tour or service.

NO REFUNDS for no shows.